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  • +1.905.401.0894
  • 1.888.786.7906
  • info@fallstours.ca
  • 5400 Robinson St, Niagara Falls, ON L2G 2A6
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Frequently Asked Questions

Yes. We offer complimentary hotel pickup and drop-off for guests staying at hotels located in Downtown Niagara Falls, Ontario, Canada. Please provide your hotel details when booking your Niagara Falls tour.
The main meeting point for this Niagara Falls sightseeing tour is Skylon Tower, 5200 Robinson Street, Niagara Falls, Ontario, L2G 2A2. Detailed pickup instructions will be provided after your booking confirmation.
Your pickup time is usually confirmed 24–72 hours before your tour via email or WhatsApp. Please make sure your contact details are accurate at the time of booking.
Airport pickup is not included in the regular group tour. However, for private Niagara Falls tours, we can arrange pickup from Niagara Falls International Airport or Buffalo Niagara International Airport in New York, USA.
If you cannot locate your guide or vehicle at the scheduled pickup time, please contact our team immediately using the emergency contact information provided in your confirmation email.
We recommend wearing comfortable walking shoes and weather-appropriate clothing. During the Niagara City Cruises boat ride, you may experience mist from the falls, so waterproof layers or light rain protection are recommended.

On our tours you do have to walk, you are not stuck in vehicle for long periods of time, most of the time you are outside taking in the sights. Overall walking is minimal, all of the long distance travelling is covered in a vehicle.

No. Rain ponchos are provided by Niagara City Cruises during the boat ride. However, waterproof shoes and extra layers are recommended since you may still get wet from the mist.

Yes! Niagara Sightseeing Tours offers this service to anyone! We have personalized tours where you are our priority. All you need to do if you want to add or take out a location is talk to your tour guide or let us know what you would like to change while making the booking.

Niagara City Cruises operates seasonally from May to November. If the boat cruise is unavailable due to seasonal closure or weather conditions, it will be replaced with another popular attraction such as Niagara Takes Flight or Journey Behind the Falls, ensuring you still enjoy the best Niagara Falls experience.

No we don’t run this service. The Niagara Helicopters (12 minutes per ride) and National Helicopters (20 minutes per ride) offer this service. 

our tour price includes ALL attraction and parking fees. You may want to bring some spending money or a credit card with you on your tour as you will be given the opportunity to purchase snacks or souvenirs. Tipping your tour guide is at your discretion.

Yes. Cameras and smartphones are allowed on the boat cruise and offer amazing photo opportunities of Horseshoe Falls, American Falls, and Bridal Veil Falls. To protect your device from water mist, use the provided poncho or a waterproof bag.
Some of the most popular Niagara Falls attractions include:
  • Horseshoe Falls, American Falls, and Bridal Veil Falls
  • Niagara City Cruises (Hornblower Boat Tour)
  • Journey Behind the Falls
  • Skylon Tower Observation Deck
  • Niagara Takes Flight immersive experience
  • Cave of the Winds (USA side)
  • Clifton Hill entertainment district
  • Niagara-on-the-Lake wineries and historic town
Yes. Our Niagara Falls sightseeing tours operate year-round. However, the Niagara City Cruises boat ride runs seasonally from May to November. During the winter months, it may be replaced with attractions like Niagara Takes Flight.
If an attraction is closed due to weather, maintenance, or operational reasons, we may offer an alternative attraction or partial refund, depending on the situation.
Yes, tour times may be changed based on availability. Requests must be made at least 24 hours before the scheduled tour departure.
We recommend booking your Niagara Falls tour in advance, especially during summer, weekends, and holidays, when tours often sell out quickly.
Your Niagara Falls tour package may include:
  • Hotel pickup and drop-off in Downtown Niagara Falls
  • Guided sightseeing tour of the Canadian side of Niagara Falls
  • Niagara City Cruises boat ride (May–November)
  • Niagara Takes Flight experience (winter replacement)
  • Niagara Falls Helicopter Tour
  • Journey Behind the Falls
  • Skylon Tower observation deck
  • Optional lunch package
  • Fallsview Lunch or Dinner as per package schedule

    • Please refer to the specific tour description for exact inclusions.
Yes. Tickets are included for the attractions listed in the tour inclusions section. Any attractions not listed must be purchased separately.
Lunch is included only if you select the tour option that includes lunch during booking.
This is a small-group Niagara Falls tour with a maximum of 22 guests, providing a more comfortable and personalized experience.
Guests are transported in luxury Mercedes Sprinter vans or luxury mini-coach buses, ensuring a comfortable ride during the Niagara Falls sightseeing tour.
No. Niagara Falls helicopter tours are weather dependent and may be suspended in cases of heavy fog, strong winds, rain, or snow.
If the helicopter ride is cancelled due to weather conditions, you may receive a partial refund or a voucher to use the helicopter tour on another day.
Yes. Most attractions included in the tour are wheelchair accessible, and we can accommodate folding wheelchairs in our vehicles.
Our professional guides typically wear company-branded clothing and identification, making them easy to identify at the meeting location.
Yes. Our operations team or tour guide may contact you prior to the tour to confirm your pickup location and provide additional details.
Emergency contact information is provided in your tour confirmation email. Please use this contact if you require immediate assistance.
Niagara Falls is beautiful year-round, and each season offers a unique experience:
  • Summer (June–August): Warm weather, boat tours, fireworks, and lively attractions
  • Spring (April–May): Blooming flowers and fewer crowds
  • Fall (September–October): Stunning fall foliage and comfortable temperatures
  • Winter (November–March): Frozen landscapes and magical winter scenery
Cancellation policies may vary by tour. In most cases:
  • Cancellations made at least 24 hours before the tour are eligible for a full refund.

Please note that add-on attractions, timed-entry tickets, or special experiences may be non-refundable. Always review the specific cancellation policy listed on your booking.
Niagara Falls tours operate on a strict schedule. If you miss your pickup, you may need to meet the group at the next designated stop or your booking may be forfeited without a refund.
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